They also have stellar knowledge of the fees, regulations, and restrictions that are involved with air travel (skill required: quick learner).These empowered problem solvers are on their feet for long periods of time (skill required: physically fit).GSAs have a wide range of skills in their toolkit to deal with the situations that come up from late guests to lost pets (skill required: works well under pressure).GSAs are responsible for helping our guests have a positive experience getting through the airport onto the aircraft (skill required: outgoing).The WestJet guest service ambassador job description (GSA) states Have a second read of the job description and find key skills and experience they are looking for and reassure the interviewer you have those traits.įor example, suppose you are on a service ambassador interview. If you get upset you will take it on future customers. Finally, it is important not to take it personally.Try to solve the problem or find someone who can.Don’t blame the customer or the company.How would you deal with an upset customer? Therefore review the job description and reassure the interviewer that you have the experience and skills to do the job.Ħ. The best way to respond to this question is to describe the skills and experience that you have which directly correlate with the job you are applying for.I have found that I have become a better employee when I learn from feedback. I have learned not to overreact and think about what was said. My greatest weakness is I take criticism too personally.
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